---
title: "HubSpot Never Log: How to avoid confidential email blunders"
description: If you use HubSpot's 'Log and Track' email feature, you should definitely be using Never Logs. Learn how to prevent sensitive emails from being logged.
image: https://portal-iq.com/hubfs/Feature%20Images/app.hubspot.com_settings_2662745_user-preferences_email(Social%20optimised%20(FB)).png
---

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![How to add emails to HubSpot's Never Log List](https://portal-iq.com/hubfs/Blog%20images/app.hubspot.com_settings_2662745_objects_activities_email-logging(Screenshot%20Portal-iQ%20Blog).png)

![How to add emails to HubSpot's Never Log List](https://portal-iq.com/hs-fs/hubfs/Blog%20images/app.hubspot.com_settings_2662745_objects_activities_email-logging(Screenshot%20Portal-iQ%20Blog).png?width=1440&height=900&name=app.hubspot.com_settings_2662745_objects_activities_email-logging(Screenshot%20Portal-iQ%20Blog).png)

# HubSpot Never Log: How to avoid confidential email blunders

[Grace Maguire](https://portal-iq.com/blog/author/grace) –   July 13, 2023

By using [HubSpot’s Sales Chrome Extension](https://www.hubspot.com/products/sales/email-tracking?hubs_content=knowledge.hubspot.com%2Femail-tracking%2Ftrack-and-log-emails-with-the-hubspot-sales-chrome-extension&hubs_content-cta=hubspot%2Fsales%2Fchrome%2Fextension&_ga=2.116126406.1175764302.1688521914-440090468.1687395031), you gain access to their ‘Log and Track’ feature which can automatically log emails to the CRM from Gmail or Outlook. This helps monitor and keep a record of your contacts' engagement via email.

Anyone with access to your HubSpot CRM will be able view all logged email communications between you and a contact, making it a great tool for sales teams to reference. But, you may not always want emails to be logged in HubSpot; some include sensitive information, or aren’t appropriate for team members to read.

While it’s possible to untick ‘Log to CRM’ before sending an email, you don’t want to risk forgetting or missing the tick-box with your cursor.

This is where HubSpot’s ‘Never Log’ comes in.

It’s easy to add any personal email addresses to your personal email exclusion list, so the people you email about non-business or sensitive matters (like your dentist, or a family member) aren’t recorded in HubSpot.

Also, internal emails between team members should stay confidential by going on a company wide ‘never log’ list, to avoid breaches of privacy.

*Never Logs are one of the things we check in Portal-iQ’s [HubSpot Portal Audit](https://portal-iq.com/). If you’d like help with Never Logs, please* [*get in touch*](https://portal-iq.com/customer-support)*.*

## How to set up a Personal Never Log List

Anyone can add emails or domains to their personal Never Log list. You can do so in your email preferences:

1. Make sure you’re in the right HubSpot account, then start in **Settings**.
2. In the left side-menu, click **General**. 
3. Click **Email**.

![Never Log in HubSpot Email Settings](https://portal-iq.com/hubfs/Blog%20images/app.hubspot.com_settings_2662745_user-preferences_email(Screenshot%20Portal-iQ%20Blog)%20(3).png)

![Never Log in HubSpot Email Settings](https://portal-iq.com/hs-fs/hubfs/Blog%20images/app.hubspot.com_settings_2662745_user-preferences_email(Screenshot%20Portal-iQ%20Blog)%20(3).png?width=1440&height=900&name=app.hubspot.com_settings_2662745_user-preferences_email(Screenshot%20Portal-iQ%20Blog)%20(3).png)

4. Under Never Log, click **Add emails or domains**.

5. Here, **enter the email addresses or domains** you want to exclude from being tracked.

1. - To never log emails sent to a specific recipient, enter the email address as **emailaddress@domain.com**(e.g., **name@webalite.co.nz**).
     - To never log emails sent to any recipients with a specific domain, enter the domain as **\*@domain.com** (e.g., **\*@webalite.co.nz**).

6. Click Save.

7. To remove an email address or domain from the *Never Log* list, hover over it and click **Remove**.

You can add up to 500 email addresses, or domain names, to your personal Never Log list.

## **Creating a Company wide Never Log list**

Only those with a Super Admin role can create or edit their company Never Log list in HubSpot. This can be done in email logging settings:

1. Make sure you’re in the right HubSpot account, then start in **Settings**.
2. In the left side-menu, navigate to **Objects **> **Activities**. 
3. Click **Email Log & Track**. 
4. In the Never Log section, click **Add emails or domains**.

![How to set up a Never Log for your company](https://portal-iq.com/hubfs/Blog%20images/app.hubspot.com_settings_2662745_objects_activities_email-logging(Screenshot%20Portal-iQ%20Blog).png)

![How to set up a Never Log for your company](https://portal-iq.com/hs-fs/hubfs/Blog%20images/app.hubspot.com_settings_2662745_objects_activities_email-logging(Screenshot%20Portal-iQ%20Blog).png?width=1440&height=900&name=app.hubspot.com_settings_2662745_objects_activities_email-logging(Screenshot%20Portal-iQ%20Blog).png)

5. Here, **enter the email addresses or domains** you want to exclude from being tracked.

1. - To never log emails sent to a specific recipient, enter the email address as **email@domain.com**(e.g., **name@webalite.co.nz**).
     - To never log emails sent to any recipients with a specific domain, enter the domain as **\*@domain.com** (e.g., **\*@webalite.co.nz**).

6. Click Save.

7. To remove an email address or domain from the *Never Log* list, hover over it and click **Remove**.

Up to 500 email addresses, or domain names, can be added to a company wide Never Log list.

**Important: To never log all internal emails, make sure you include your company domain.**

## **References:**

- [Track and log emails with the HubSpot Sales Chrome extension | Knowledge Base](https://knowledge.hubspot.com/email-tracking/track-and-log-emails-with-the-hubspot-sales-chrome-extension)
- [Exclude recipients from CRM email logging](https://knowledge.hubspot.com/settings/add-emails-and-domains-to-the-never-log-list)
- [Close More Deals with Free Email Tracking Software | HubSpot](https://www.hubspot.com/products/sales/email-tracking?hubs_content=knowledge.hubspot.com%2Femail-tracking%2Ftrack-and-log-emails-with-the-hubspot-sales-chrome-extension&hubs_content-cta=hubspot%2Fsales%2Fchrome%2Fextension&_ga=2.116126406.1175764302.1688521914-440090468.1687395031)

## Work smarter with HubSpot

[![HubSpot Audit Logs for Super Admins](https://portal-iq.com/hs-fs/hubfs/Feature%20Images/app.hubspot.com_settings_2662745_audit_log_1200x630.png?width=352&name=app.hubspot.com_settings_2662745_audit_log_1200x630.png)](https://portal-iq.com/blog/hubspot-audit-logs-for-super-admins)

### [HubSpot Audit Logs for Super Admins using Enterprise](https://portal-iq.com/blog/hubspot-audit-logs-for-super-admins)

HubSpot has recently released[ centralised Audit Logs](https://community.hubspot.com/t5/Releases-and-Updates/Public-Beta-Centralised-Audit-Log-of-User-Actions/ba-p/753495#.ZGWviFwUnDo.link), a tool for Enterprise tier Super Admins,...

[![HubSpot Project](https://portal-iq.com/hs-fs/hubfs/app.hubspot.com_projects_2159974_templates(Social%20optimised%20(FB)).webp?width=352&name=app.hubspot.com_projects_2159974_templates(Social%20optimised%20(FB)).webp)](https://portal-iq.com/blog/set-your-team-up-for-success-with-hubspot-projects)

### [Set your team up for success with HubSpot Projects](https://portal-iq.com/blog/set-your-team-up-for-success-with-hubspot-projects)

HubSpot Projects are a great way to set up a series of tasks for yourself or your team to tick-off,...

[![HubSpot Academy](https://portal-iq.com/hs-fs/hubfs/Feature%20Images/app.hubspot.com_academy_1200x630px.png?width=352&name=app.hubspot.com_academy_1200x630px.png)](https://portal-iq.com/blog/hubspot-certifications-which-are-worth-pursuing-and-how-to-fast-track-your-learning-goals)

### [HubSpot Certifications: Are they worth pursuing and how to fast-track your learning goals](https://portal-iq.com/blog/hubspot-certifications-which-are-worth-pursuing-and-how-to-fast-track-your-learning-goals)

HubSpot offers a range of training and certifications in its HubSpot Academy. If you choose to work...

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